Return & Refund Policy

RETURNS & EXCHANGES

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return:

 

              • ● The item must be in its original packaging (inner packaging not tampered with).
              • ● The product must not be assembled, used, or damaged.
              • ● The product and packaging must be in fully resalable condition when received back at our warehouse.

 

All returns must be postmarked within 30 days of the delivery date. Returns received after 30 days, or in heavily used/damaged condition, will not be accepted.

 

If you are eligible for a return or exchange based on our policy, please contact us at hello@comfybos.com.

 

The packing slip or receipt included with your order is not a return label.
No RMA number is required.

 


COMFYBOS does not provide prepaid return labels and is not responsible for return shipping costs.
Shipping costs are non-refundable.

 

If your package is refused or returned to us (“Return to Sender”), you will be responsible for the return shipping costs and any associated fees, which will be deducted from your refund.

 

When returning your item, please include:

 

                • ● Name and email used for the order
                • ● Order number
                • ● Reason for return or details about an exchange

 

Processing typically takes 7–10 business days once we receive your package.

 

If your item is valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

 

We welcome any feedback regarding your experience — it helps us improve and develop better wellness products for you.

 

 

RETURN SHIPPING COSTS & RESTOCKING FEE

 

            • ● Free shipping applies to the original order only.
            • ● If you return an item for reasons other than damage, defect, or wrong item received, a 20% restocking fee will be deducted from your refund.
            • ● If the return is due to our error (defective, damaged, or incorrect item), we will cover all return shipping costs and no restocking fee will apply.

 

REFUNDS

 

Please allow 7–10 business days for returns to be processed once they arrive at our facility. You will be notified by email if your return is approved or denied.

 

If approved, the refund will be issued to your original payment method within 3–7 business days.

 

If you do not see the refund after 7 business days, please contact us at hello@comfybos.com.

 

 

DAMAGES & ISSUES

 

Please inspect your order immediately upon delivery.


Contact us right away if your item is defective, damaged, or incorrect so we can make it right.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

 

          • ● Sale items and gift cards are final sale and cannot be returned.
          • ● Products purchased at a discounted price are not eligible for return.

 

EXCHANGES

 

The fastest way to ensure you receive what you want is to return your item and then place a new order once your return is accepted.

 

 

LATE OR MISSING REFUNDS

 

If it’s been over 5 business days since your refund was processed and you haven’t received an update, please:

 

            1. 1. Check your Junk or Spam folder for our confirmation email.
            2. 2. If still unresolved, contact us at hello@comfybos.com for verification.

 

MISSING ITEMS

 

If any items are missing from your package, contact hello@comfybos.com within 2 days of delivery.

 

Please include:

 

          • ● A photo of your packing slip, shipping label, and all contents received.

If we do not receive a report and photo verification within 2 days of delivery, we will assume the order was received in full and will not be able to offer compensation.